Director, IT

Director, IT

Location: Remote, USA
Employment Type: Full-Time
Compensation: $ - $ (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K

We are seeking an experienced and strategic IT Director to lead our Business Technology Services team in a fast‑paced, global software environment. This role is responsible for ensuring the stability, scalability, and security of our IT infrastructure and services. The ideal candidate will bring a blend of technical depth, operational excellence, and leadership acumen to drive continuous improvement and support business growth.

This position will report to our CIO, Vice President of Information Technology.

• Define and execute IT strategy that align with business goals and global technology standards.
• Lead and mentor a distributed team of IT managers, engineers, and support staff across multiple regions.
• Lead technology planning initiatives, including infrastructure modernization and digital transformation.
• Collaborate with senior leadership to shape long‑term infrastructure and service delivery roadmaps.

• Oversee the performance, availability, and resilience of IT systems, including networks, cloud platforms, on‑premise systems, and end‑user services.
• Implement and ensure compliance with SLAs, KPIs, and ITIL-based service management practices.
• Drive automation and process optimization across incident, problem, and change management workflows.
• Lead the IT support function, ensuring a high standard of internal user experience.

• Partner with Information Security to implement and maintain robust cybersecurity controls and disaster recovery plans.
• Conduct regular audits and risk assessments to ensure compliance with internal policies and external regulations.
• Maintain compliance with data privacy regulations (e.g. GDPR, ISO
  271001).

• Manage the Business Technology Services budget, including forecasting, cost optimization, and ROI analysis.
• Negotiate and manage vendor contracts for infrastructure, software, and managed services.

• Build, mentor and lead a high‑performing IT team.
• Define roles, responsibilities and development staff for IT staff.
• Foster a culture of accountability, agility and customer‑focus.

• 10+ years in IT operations, with at least 5 years in a senior leadership role.
• Proven experience in managing enterprise‑scale infrastructure in a SaaS or software development environment.
• Strong knowledge of cloud platforms (Azure, AWS), networking, endpoint management, and ITSM tools (e.g., Service Now).
• Demonstrated success in leading cross‑functional teams and managing global operations.
• Excellent communication, stakeholder engagement, and decision‑making skills.

• Bachelor's degree in Computer Science, Information Systems, or related field (Master's Degree preferred).
• ITIL v4 Foundation (required); PMP, CISSP, or cloud certifications (preferred).
• Experience working with a SaaS business.

• Excellent written and verbal communication skills.
• Self‑motivated with strong critical thinking skills and discipline to deliver complete, accurate and timely results.
• Strong analytical skills and a demonstrated ability to solve complex business problems.
• Effective time management skills and organizational skills with the ability to adapt to the changing needs of the business.
• Ability to work well in a team‑oriented and fast‑paced environment under strict deadlines.

• This position will be overseeing the Business Technology Services team.

• Some travel will be required with this position.

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