Account Manager - Device Solutions

Overview

Infu System is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

Our mission is to provide quality infusion services to patients and medical practices, including a 24-hour clinical support hotline. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

Location: Remote and in-person considerations at: 3851 W Hamlin Rd, Rochester, MI 48309, USA.

Under the direction of the VP of Sales, the Account Manager will support assigned accounts, find and qualify new opportunities. This role will support the field sales team by managing inbound and outbound sales activities, maintaining customer relationships and identifying opportunities to upsell or cross-sell products and services. Attendance and punctuality at a remote location are essential job functions for this position.

Certain hospitals, clinics and other medical centers now require Infu System to provide proof of vaccinations prior to entering their facilities. Your role may require proof of vaccination in order for us to receive the accreditation credentials needed to effectively service our customers.

• Primary function would be to focus on lead generation and prospect follow-up.
• Assist territory managers with current account administrative tasks.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities.
• Maintaining CRM accuracy and sales reporting.
• Provide product information and basic quoting with the direction of the field sales team.
• Strong communication and relationship building skills.
• Organization and detail oriented.
• Ability to create and utilize e-marketing and e-commerce to expand territory growth.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Accurately process customer transactions such as orders, quotes or returns.
• Provide inventory information on the availability of in-stock items.
• Proactively recommend items needed by customers to increase customer satisfaction and improve profitability.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the sales team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Present a professional image always to customers and vendors.
• Perform other duties as assigned.

This job has no supervisory responsibilities.

• Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or equivalent combination of education and experience.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical
  
  Skills:
  
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral…