Court Operations Associate, Court Clerk, Olmsted

Court Operations Associate

The Third Judicial District is seeking a qualified applicant for a full-time customer focused and team-oriented Court Operations Associate to join the Courtroom Clerk Unit of the Olmsted County Court Administration team in Rochester.

This position involves in-person and Zoom courtroom clerking, chambers responsibilities, and advanced clerical case processing to provide effective administrative support for court caseloads. It requires the application of independent judgment in following and interpreting policies and procedures, excellent attention to detail, a considerable amount of data entry, and requires the ability to manage competing demands simultaneously. The duties of this position involve frequent contact with the courtroom, via e-email, and on the telephone with members of the public, outside agencies, litigants, and attorneys.

The primary work location for this position is the Olmsted County Government Center, 151 4th Street SE, Rochester, MN 55904. Standard hours of work are Monday - Friday, 8:00 am - 4:30 pm.

What You Will Do

• Perform in-courtroom clerking duties, in court processing, update the court's computer system with relevant details of hearings while court is in session, administer oath, accept exhibits etc.
• Perform technical court case processing within the Court's computer systems.
• Perform clerical support duties for Judicial Chambers.
• Provide high quality customer service in person, on the phone, and over email by identifying customer needs and responding to questions and inquiries from members of the public, attorneys, and justice partner agencies.
• Review legal documents for completeness, adequacy, accuracy and compliance with rules; determine processing required and take necessary action in accordance with court rules, statutes, and procedures.
• Review documents to determine accurate security access level while working within the court's computer systems to initiate and file documents.
• Determine proper routing of Orders and other filings and take necessary action in accordance with court rules and procedures.

What You Must Have

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work

Nice to Have

• Certificate or degree in a related field
• Considerable knowledge of court procedures, policies, and records management
• Experience working with the court's electronic case processing system

What You Will Bring

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Knowledge of basic math
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
• Ability to effectively support court users who have limited experience with the judicial system
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
• Ability to communicate effectively, both orally and in writing
• Well organized, detail oriented, and analytical