Front Desk Receptionist

At Family Service Rochester (FSR) we believe that our employees are our greatest asset. We are guided by our values in where we believe that everyone needs to be understood and partnership is a process. We believe that everyone desires respect and that partners share power. We believe that everyone has strengths and that judgements can wait. If you share our values and desire to listen to what people need and together build better lives, we have an opportunity for you.

• Greet and welcome visitors in a courteous and professional manner
• Answer, screen, and forward incoming phone calls
• Manage the reception area and maintain a tidy and welcoming environment
• Receive, sort, and distribute daily mail and deliveries
• Schedule appointments and meetings, and maintain calendars
• Assist with various administrative duties such as data entry, filing, scanning, and copying
• Maintain office supplies inventory and place orders as needed
• Support other departments with general administrative tasks as required
• Ensure confidentiality and security of company information
• Occasionally flex standard work schedule to ensure adequate coverage due to co-worker absences

• High school diploma, GED, or equivalent education
• Minimum of 2 years of proven experience in a receptionist or administrative role
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Can-do attitude with willingness to learn and support the agency
• Ability to create a welcoming environment for all visitors, callers and staff
• Ability to manage difficult or emotional customer situations
• Ability to handle multiple tasks and work independently while maintaining confidentiality

FSR offers a collaborative and safe work environment where all identities are welcomed and valued. You can expect agency-led continuous improvement in understanding our own privileges and how that may impact our work with others. FSR provides a competitive salary, professional development opportunities, EAP resources, PTO and paid holidays.