Education Systems Coordinator

Why Mayo Clinic

Mayo Clinic is top‑ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Rochester, MN. Remote:
No. The position is a combination of remote and on‑site work; the individual must live within a 100‑mile driving distance to either the Jacksonville, Rochester or Scottsdale Mayo Clinic campus.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or a reimbursement account for flexible coverage.
• Vision:
  Affordable plan with a national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Serves a primary role in supporting software applications and/or modules across the Education Shield. A variety of technologies are supported, including vendor‑delivered, SaaS, and in‑house developed solutions. The Education Systems Coordinator is the initial support contact for problems, how‑to’s, and advice with Education systems by answering the phone, responding to emails within a shared mailbox, and processing tickets within the Mayo Clinic ticketing system.

They regularly review and maintain support documentation of Education systems, explain basic concepts or procedures in a clear, concise, and easy‑to‑understand manner for a diverse customer base, learn new applications, work with internal staff Enterprise‑wide and with external customers worldwide, mentor and support interns, prioritize day‑to‑day and project work, and escalated complex system issues to the Education Application Analyst.

Visa sponsorship is not available for this position. Mayo Clinic does not participate in the F‑1 STEM OPT extension program.

Requires a bachelor’s degree and one year of work experience in a systems or application support role, or at least five years of experience in such a role with an emphasis in Education. Must have strong oral and written communication skills, the ability to interact effectively with customers, work independently as well as part of a team, function in a self‑directed manner in a multi‑task environment, spend a portion of each day on the phone with customers, manage a shared email inbox and ticket queue, maintain positive customer service, and document all customer interactions within the ticketing system.

Must also be able to maintain and keep up to date Education’s Classroom in a Box (CRIB).

$31.49 – $47.25 / hour

Full Time. Monday – Friday, floating schedule between 7:00 a.m. and 5:00 p.m. CST. Rare occasions for hours outside of those.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.