Client Operations Specialist Minnesota, United States

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As a Client Operations Specialist, you'll serve as a critical member of one of the agency's largest and most complex client teams. Working closely with account leadership, client stakeholders and Padilla's finance team, you'll help coordinate day-to-day operations, manage project timelines, oversee financial workflows and ensure client deliverables are completed accurately and on schedule. This is a highly visible, client-facing role that requires exceptional organization, attention to detail and the ability to keep multiple priorities moving simultaneously.

The ideal candidate thrives in a fast-paced environment, enjoys creatingorderfrom complexity, and takes ownership of keeping client work organized,accurate and on schedule.

• Own recurring operational processes and documentation that keep the client program running smoothly
• Coordinate deadlines,drivefollow-up on action items and keep work moving across the team
• Build andmaintainproject timelines,tracker sand shared resources across multiple work streams
• Identify opportunities to improverecurringworkflows andoperationalefficiency

• Coordinateandmaintainclient-specific budgeting,billing and complianceworkflows
• Verifyfinancial documentation,budgets and invoices for accuracy and compliance before client submission,partnering with Padilla’sfinance teamto resolve discrepancies
• Assist with budget and hours tracking across multiple work streams
• Maintainaccuratefinancial records and supporting documentation

• Anticipate operational needs and provide day-to-day support for account leadership
• Coordinate travel, meetinglogisticsand administrative processes
• Partner with client administrative staffon scheduling and coordination
• Coordinate client meetings, agendas, actionitemsand follow-up communications

• Proofread and quality-check client-facing presentations, reports,budgets and correspondence to ensure accuracy,consistency and a polished final product
• Verify alignment between client requirements, approvedbudgetsand supporting documentation
• Maintain version control and document integrity across work streams

• Experience supporting complex client accounts,programsor business operations
• Experience coordinating financial, compliance or reporting-related processes
• Exceptional organizational skills with meticulous attention to detailand follow through
• Experience working with budgets, invoicingprocessesor financial documentation
• Experience managing project timelines, coordinating multiplestakeholdersand driving work to completion
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written communication and proofreading skills
• Demonstrated ability to work independently and exercise sound judgment
• Comfortable interacting directly with clients and senior executives

• Advanced Microsoft Office proficiency
• PowerPoint formatting and production experience
• Experience working with shared document platforms (SharePoint of similar)
• Document management and version control experience
• ExperienceleveragingAI tools

• Proactive and resourceful
• Highly organized
• Strong follow-through
• Comfortable managing ambiguity
• Service-oriented mindset
• Collaborative and team-focused
• Dependable and accountable

#LI-Hybrid

US salary range

$45,000 - $55,000 USD

Padilla is a full-service agency that transforms brands and organizations through strategically creative communications. Our work across a range of industry sectors is consistently recognized by the PRWeek Awards, PRovoke IN2 SABRE Awards and PRSA Anvil Awards, among others. Padilla operates in seven cities in the U.S. through its family of brands, which includes SHIFT (performance communications), Food…