Senior Director-Enterprise Food Operations

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

* Medical:
Multiple plan options.

* Dental:
Delta Dental or reimbursement account for flexible coverage.

* Vision:
Affordable plan with national network.

* Pre-Tax Savings: HSA and FSAs for eligible expenses.

* Retirement:
Competitive retirement package to secure your future.

Responsibilities

The Senior Director, Enterprise Food Operations serves as Mayo Clinic's enterprise leader and owner's representative for nonpatient food service operations, enterprise food service governance, operational performance, retail and unattended services, financial and contract compliance, innovation enablement, sustainability, and cross domain execution across all Mayo Clinic sites. This role is accountable for defining and maintaining enterprise standards, operating frameworks, performance expectations, governance structures, and implementation discipline within a contracted service delivery model.

Accountability is held at the system level, supporting consistency in outcomes, experience, performance, and execution across all sites.

The Senior Director provides enterprise level leadership by translating strategic priorities into measurable standards, playbooks, operating cadence, and clear expectations. The role partners closely with site leadership, patient dining and nutrition leadership, vendor partners, finance, supply chain, and enterprise support functions to support consistent, reliable delivery aligned with Mayo Clinic's Category of One framework.

This role does not own patient dining, clinical nutrition, or nutrition and wellness domains, which are led through the parallel Senior Director, Patient Dining, Nutrition, and Wellness structure. Where domains intersect, the Senior Director, Enterprise Food Operations supports operational alignment, execution discipline, and coordinated enterprise performance without assuming patient dining or clinical nutrition accountability.

Scope of Responsibility

* Enterprise level accountability across nonpatient food service domains, including retail and unattended services, financial and contract compliance, nonpatient quality and service, innovation enablement, sustainability, people alignment, and enterprise operating cadence.

* Does not own patient dining, clinical nutrition, or nutrition and wellness domains, which are led through a parallel Senior Director enterprise structure.

* Works in close partnership with the Senior Director, Patient Dining, Nutrition, and Wellness to support alignment across the full food service system.

* Responsibilities may flex across enterprise food service domains as required to support enterprise priorities, performance requirements, and coordinated execution.

Non-negotiable Expectations

* This role requires demonstrated hands-on expertise in contract food service operations at multi-site scale. Qualified candidates will have served in roles such as District Manager, Regional Director of Operations, Vice President of Operations, or equivalent contract food service operations consultant focused on operating models and governance.

* General healthcare administration or rotational leadership experience without direct accountability for food service operations is not sufficient for success in this role.

* Leadership is exercised through standards, governance, and accountability. The Senior Director does not manage site or vendor staff directly but evaluates performance and drives alignment through enterprise mechanisms.

* Matrix discipline is required. The role partners across enterprise, site, retail, patient dining, nutrition, wellness, and operations domains without assuming day to day operational ownership.

Work Location

This is an enterprise level leadership role. Travel is required across Mayo Clinic sites and enterprise engagements to support system alignment, assessments, governance activities, vendor performance discussions, and strategic initiatives. This role will require extensive travel up to 75% of the time at times, but will be variable based on need and activities.

Scope and Level of Accountability

This is a Senior Director level enterprise role with systemwide accountability across nonpatient food service domains, distinct from site operational leadership positions. The Senior Director leads through standards, governance, operating cadence, and influence, ensuring enterprise consistency while respecting site and domain execution responsibilities.

The role balances operational performance, contract compliance, guest experience, retail and unattended…