Director, Insights

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  
  Multiple plan options.
• Dental:
  
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  
  Affordable plan with national network.
• Pre-Tax Savings:
  
  HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Director, Transformation
- Insights is accountable for the overall strategy, design, operational health, and successful delivery of the Mayo Clinic Platform Insights program. This leader owns the program as a business capability, ensuring the Insights program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability.

Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives.

While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Insights program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success.

The ideal candidate will have strong experience working with healthcare organizations, EMR/EHR integrations and interoperability, or other related data or technology fields.

• Own the strategic vision, roadmap, and evolution of the Insights program.
• Define the capabilities, products, solutions, services, and experiences that comprise the Insights program.
• Develop and continuously refine the program value proposition with Marketing, ensuring alignment to market needs and organizational strategy.
• Establish program packaging, positioning, and pricing in partnership with Finance and Growth to ensure sustainable margins and competitive differentiation.
• Evaluate new capabilities and enhancements to expand program value while maintaining operational efficiency and scalability.
• Define program standards, governance, success measures, and operating models.

• Own end-to-end delivery of the Insights program, ensuring high-quality execution and consistent partner experiences.
• Lead the operational performance of the program with accountability for quality, delivery effectiveness, time-to-value, and overall program health.
• Establish operational processes, governance, and performance metrics that drive predictable execution.
• Monitor program financial performance, delivery costs, utilization, and margin, implementing improvements to optimize value, profitability, and efficiency.
• Partner with Delivery Managers, Product, Enablement, Technology & Data, and other leaders to remove delivery obstacles and continuously improve execution.
• Ensure risks, dependencies, and operational issues are proactively identified and managed.

• Serve as the executive program leader for Insights partners throughout program delivery.
• Build trusted executive relationships that reinforce confidence in the program's value and execution.
• Partner closely with the Growth & Management Team to support executive engagement, strategic planning, renewals, and expansion opportunities.
• Provide executive oversight for complex implementations, escalations, governance meetings, and strategic initiatives.
• Represent the voice of partners in driving ongoing program improvements.

• Own the operational and financial performance of the Insights program.
• Manage program economics, including delivery costs, resource efficiency, margins, and investment priorities.
• Establish and monitor key performance indicators for program health, partner outcomes, operational excellence, and financial sustainability.
• Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability.

• Build and foster a…