Bilingual Client Support Specialist; Somali​/English

The Bilingual Client Support Specialist serves as the primary point of contact for participants, community members, and staff, providing exceptional customer service and support across multiple program areas. This role assists with participant intake, referrals, data management, and overall program operations. The Specialist fosters a positive, professional, and welcoming environment, upholds confidentiality, promotes participant‑centered service, and supports de‑escalation and problem resolution as needed.

In addition, the position provides administrative and office support, collaborates with team members to ensure smooth daily operations, contributes to ongoing process improvements to enhance participant services, provides bilingual translation and interpretation support to ensure clear communication between clients and staff while enhancing access to services for individuals with limited English proficiency. (Full position description will be shared with applicants selected for in‑person interviews;

to request full description, call 507‑316‑0610.)

This full‑time position (40 hours per week) is Monday‑Friday, 8am‑4pm and will be based in Rochester.

• Bilingual (written and verbal) in Somali and English required
• High school diploma or equivalent
• At least one year of work experience in a customer service role or working in direct contact with the public
• Ability to pass a required background study, as defined by the position
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast‑paced environment
• Accurate typing and data entry skills

• Proficiency with Microsoft Word, Excel, Outlook and Teams
• Proficiency with office equipment including printers, scanners, multi‑line phone, etc.
• Relevant lived experience, as applicable to the role

• Daily use of a computer and standard office equipment in an office‑based setting
• Occasional travel using personal means to cover other office locations
• Occasional bending, squatting, or reaching during routine tasks
• Occasional lifting and carrying of items up to 20 lbs.

Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.

At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self‑sufficiency.

We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.

We realize dreams of home ownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home‑delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve.

Join us in making a difference, one life at a time.

Watch this 2‑minute video that provides a snapshot of our programs, values, and a participant story that reflects the heart of what we do.

Enjoy a comprehensive benefits package tailored to support your well‑being and enrich your life:

• Competitive wages with opportunities for advancement
• Extensive benefits for regular full‑time staff (30+ hours per week), including affordable health insurance with access to employer‑sponsored NICE Healthcare and an HRA, Flexible Spending Accounts (FSA), voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital…