Service Advisor – Shop

Service Advisor – High Volume Shop | $60K–$90K+

Tom Kadlec Kia | Rochester, MN

We are looking for a professional Service Advisor who takes pride in delivering exceptional customer experiences while helping customers properly maintain their vehicles.

This is an opportunity to join a busy, well-supported service department where advisors can build strong relationships with customers and develop a long-term career.

If you thrive in a fast-paced dealership environment and enjoy guiding customers through maintenance and repair decisions with honesty and clarity, we encourage you to apply.

Income Potential: $60,000 – $90,000+ annually (base + performance incentives)

• High-volume service department with strong customer retention
• Advisors typically manage 15–20 repair orders per day
• Supported by experienced technicians and organized shop processes
• Established customer base and consistent service traffic
• Position open due to continued service department growth

If you are currently a Service Advisor but feel limited by technician capacity, inconsistent traffic, or lack of support, this could be the opportunity you’ve been looking for.

• Serve as the primary contact between customers and the service department
• Listen carefully to customer concerns and document them accurately
• Recommend maintenance and repairs based on manufacturer guidelines, mileage, and vehicle condition
• Prepare accurate repair estimates for parts and labor
• Communicate clearly with technicians and customers throughout the repair process
• Provide timely updates so customers feel informed and confident in the work being performed
• Review completed repairs with customers and ensure total satisfaction

• Previous automotive service advisor experience preferred
• Strong communication and organizational skills
• Ability to manage multiple repair orders and customers simultaneously
• Professional demeanor and customer-first attitude
• Ability to confidently present recommended services and maintenance
• Valid driver’s license required

Tom Kadlec Kia is a dealership that believes in investing in people and building long-term careers
. Our team takes pride in doing things the right way while continuing to grow and improve every year.

• 401(k) with company match (Traditional & Roth options)
• Generous paid time off
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 24/7 Employee Assistance Program
• Employee discounts on vehicles, service, and parts
• Financial planning resources
• Paid training and career development
• Opportunities for advancement within the organization

Closed on Sundays — dedicated time off for rest and family

If you are a motivated professional who enjoys helping customers while being part of a strong team, we encourage you to apply today.

Tom Kadlec Kia — Serving Rochester since 1979