Customer Service Representative

Customer Service Representative (BH-20464)

Location Rochester, United States Sector Call Centre & Customer Service Salary 35,000.00 US to 45,000.00 US per annum

The HT Group has an IT Services client in Rochester, MN looking for a Customer Service Representative who is organized, customer-focused, and detail-oriented to serve as the primary point of contact for clients while coordinating service requests, dispatching technicians, and providing administrative support to ensure efficient daily operations.

• Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
• Create, prioritize, and manage service tickets within the company's ticketing system.
• Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.

• Previous customer service, dispatching, administrative, or help desk experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office and the ability to quickly learn CRM and ticketing systems.
• Experience in an IT, MSP, or technology environment is a plus.