Information Desk Attendant II

The Information Desk Attendant II serves as an advanced frontline resource for complex patient and visitor needs across the downtown campus. This role combines patient support, patient safety, service recovery, and cross-functional coordination to deliver a seamless, patient-centered experience. The position serves as a highly visible resource for patients, visitors, and staff while contributing to operational efficiency, patient satisfaction, and service excellence.

Patients, visitors, and staff are greeted through professional, compassionate, and customer-focused interactions. The Information Desk Attendant II utilizes empathetic communication, critical thinking, and independent judgment to address patient and visitor needs, coordinate resources, and support positive experiences in routine, sensitive, and high-stress situations. Confidentiality is maintained in accordance with HIPAA and Mayo Clinic policies.

This role coordinates patient assistance services, supports appointment navigation, manages service requests, and collaborates with clinical and operational teams to ensure patients receive appropriate support. The Information Desk Attendant II functions as an escalation resource for complex situations requiring problem solving, decision making, and cross-functional coordination.

The position provides specialized patient mobility and support services that directly impact patient safety, dignity, privacy, and the overall patient experience. Responsibilities include recognizing mobility-related risks, supporting safe patient handling practices, coordinating appropriate resources, and providing catheter-related patient support within established training, competency, infection prevention, and patient privacy standards.

The Information Desk Attendant II serves as a departmental resource for patient safety, safe patient handling, mobility assistance, fall prevention, service recovery, and patient experience initiatives. The role supports operational consistency through mentoring, onboarding, training reinforcement, and guidance to peers while promoting departmental safety and service excellence.