Desk Program Counselor Mayo Clinic Pre-College

Welcome Desk Program Counselor (WDPC), Pre-College Healthcare Academy 2026

Program

Location:

Rochester, Minnesota

Organization:
Edconic

Division:
Pre-College & Collegiate Division

Reports to:

Residential Hall Assistant Director

Edconic Pre-College programs provide students with an immersive environment in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests. It also gives intellectually curious students the opportunity to live and learn in a dynamic location while drawing upon the unrivaled expertise of and access to our iconic partner organizations, including The New York Times, Sotheby's, Vogue, WIRED, Manchester City Football Club, and Mayo Clinic, encouraging students to take their learning beyond the classroom and into the real world.

Knowledge is our passion. We thrive at the intersection of business and education and have built a global reputation for developing world-class learning programs to nurture the industry leaders of tomorrow.

Our mission is to empower lives through education. We seek to understand the passions of a new generation of students to help transform those passions into meaningful and fulfilling career trajectories. We do this by delivering relevant, experiential courses taught by industry experts from the world's best brands.

Edconic has been operating for two decades beginning with the acquisition of the London campus of Sotheby's Institute of Art in 2003. Over the years we have built a portfolio of world-class academic programs including Sotheby's Institute of Art, The School of the New York Times (est. 2016), Vogue College of Fashion (acquired in 2023), Manchester City Sports Business School, WIRED Education.

Our newest program, launching in Summer 2026 is our Pre-College Healthcare Academy with Mayo Clinic College of Medicine and Science. Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm since 1971, focused on long-term and meaningful ventures in education, technology, and information services.

The WDPC will play a crucial role in the academic, residential, and social aspects of the precollege program by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding what's happening in real time.

The WDPC ensures the vital and accurate flow of information between parents, students, program staff, residential life staff and faculty.

WDPCs responsible for a variety of clerical and administrative duties including but not limited to:

• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus
• Answering phone and email inquiries with the highest professional standards
• Perform daily attendance checks.
• Email parent & guardians regarding unaccounted day students who are missing from class
• If missing student is residential, student must be located
• Check dorm room, check classroom, contact roommate, call mobile phone
• After 30 – 45, parent/guardian must be informed
• Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary
• Pastoral notes creation in Orah on student profiles
• Approve/Deny/Monitor Student Check Ins/Check Outs daily
• Attend weekly WD staff meetings
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must exercise initiative, professionalism, sound judgement and discretion
• Superior customer services skills
• Comfortable engaging with colleagues of all levels
• Have an outgoing disposition and an enthusiasm for working with high school students
• Establishes a nurturing, inclusive community and encourages positive…