Personal Banker II

Foresight Bank

Location:

Rochester, MN

Job Title:

Personal Banker II

The Person al Banker II is responsible for delivering exceptional customer service, deepening client relationships, and supporting customers with a full range of personal banking needs. This role requires strong knowledge of deposit accounts, IRAs, trust accounts, and some consumer lending products. The Person al Banker provides guidance, opens and services accounts, and helps customers achieve their financial goals while ensuring compliance with bank policies and regulatory standards.

Aligned with Foresight Bank’s vision of being a vibrant, independent community bank that cultivates prosperity, the Personal Banker balances relationship driven service with sound operational practices. The role reflects the bank’s values by:

• Enabling customer success through responsive, knowledgeable support
• Building trust and accountability to foster strong, long term relationships
• Respecting customers’ time through efficient service and clear communication
• Seeking practical, forward thinking solutions for a wide range of personal financial needs
• Supporting continuity by assisting customers across multiple stages of their financial lives

Build and strengthen customer relationships by assisting customers to make informed decisions regarding their checking and savings accounts, certificate of deposits, individual retirement accounts (IRAs), health savings accounts (HSAs), estate, trust accounts, unincorporated club accounts, and reciprocal deposit accounts. Assist customers to open new consumer deposit accounts and service existing accounts. Assist customers in transferring, opening and maintaining IRA plans. Assist customers in managing fraud cases and provide guidance throughout the subsequent steps.

Educates customers on IRA rules, contribution limits, distribution limits and eligibility requirements. Educates customers on FDIC insurance coverage, including limits, account categories, and deposit protection. Consumer Lending Services:
Assist customers to open new business deposit accounts and service existing accounts. Closed account maintenance and reporting. Assist team with daily balance and maintenance review. Process yearly IRA RMDs. Credit Card program monitoring, troubleshooting customer issues, and reporting. Deceased customer process and procedures. Wire Request Team:
Collect wire information. Properly identify customer and reason for wire. Complete process while mitigating fraud. Adhere to all Compliance requirements.

Excellent verbal and written communication skills to explain financial concepts in simple terms. Engages with customer proactively, not reactively. Excellent interpersonal and customer service skills with external and internal customers. Excellent at diffusing an upset customer with professionalism. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to prioritize tasks with clear communication.

Ability to function well in a high-paced and at times stressful environment. Proficient with core banking software systems (i.e., CIF 20/20, Synergy, etc.). High school diploma or GED required. Associate’s degree or business/finance coursework strongly preferred. Ten or more years of customer service experience. Seven or more years of experience in the banking industry.