Account Security Representative

Think Bank has an opportunity for an Account Security Representative to join the Risk Management team. As an Account Security Representative, you will work to protect both the bank and its customers from losses resulting from fraud.

As an Account Security Representative, you will work in a fast-paced environment responding to customer questions and concerns regarding fraud, forgery, and identity theft. You will also proactively contact customers to review and confirm potential fraudulent activity. You will support and troubleshoot solutions to address customer concerns while working proactively to mitigate fraud.

You will use your investigative and analytical skills to review and monitor transactions and reports, identifying and uncovering potential fraudulent activity. Additionally, you will help minimize Think Bank's exposure to risk by monitoring new accounts and identifying suspicious or potentially illegal activity.

As an Account Security Representative, you will process, monitor, review, and reconcile outgoing wire transfers. Using your knowledge and experience, you will ensure accuracy and compliance with procedures while identifying red flags to mitigate fraud.

The Account Security Representative team works closely and collaboratively to provide unparalleled customer support for fraud-related concerns and questions. In this role, you will also serve as a resource, educating employees and customers about fraud trends and best practices for securing sensitive data and information.

• High School Diploma, GED, or equivalent and 2 years' experience in banking or fraud OR Bachelor's degree in business, finance, or related field
• Two years' deposit and/or fraud experience preferred

$31.64/hour; non-exempt

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance