Congressional Liaison Representative

Duties

• Reviews all Congressional, White House, Secretary, and other special inquiries received by letter and telephone.
• Responds to all inquiries by telephone or in writing.
• Researches and analyzes inquiries to determine the correct course of action.
• Discusses with management to determine the correct course of action.
• Provides information pertaining to services and benefits available to Veterans.
• Provides training for congressional staffers.
• Provides training to new employees regarding communication with Congressional Offices and special inquiries.
• Provides feedback and training on trends and issues which are presented by the Congressional Staff.
• Develops and processes claims to assist in the completion of the inquiry.

Promotion Potential:
None .

Full time, Monday through Friday: 8am - 4:30pm

As determined by the hiring office

Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

This is not a virtual position.

Congressional Liaison Representative; PD39706A

Not authorized

Not required

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/31/2026.

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-09 position you must have served 52 weeks at the GS-07 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

You may qualify based on your experience and/or education as described below:

• Specialized
  
  Experience:
  
  includes experience that demonstrates in (1) explaining decision made by the VA and communicates the reasons to the claimant for these decisions. (2) prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries (3) analyzes inquiries, researches issues involved, consults with other federal, state and local agencies as necessary and prepares written replies or furnishes replies by telephone or other medium to stakeholders.
• Education Substitution:
  Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree with a Major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology;
  
  or 2 full years of progressively higher level graduate education leading to such a degree.

Combining

Education & Experience:

If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer

Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and…