Esthetic and Nail Technician Lead

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Full Time Grand View Lodge, Nisswa, MN, US

Salary Range: $17.00 To $20.00 Hourly

Position Overview:

Grand View Lodge is looking for an experienced, people-focused spa professional to serve as the Esthetic & Nail Department Lead — a role that sits at the intersection of hands‑on service and visible team leadership. You'll perform esthetic and/or nail services alongside your team while actively supporting scheduling, training, service quality, inventory, guest recovery, and day‑to‑day operational flow across both departments.

Partnering closely with Spa Leadership, you'll help maintain the luxury standards, consistent guest experience, and strong team culture that define the Grand View Lodge spa program.

This is the right role for someone who takes pride in their craft, genuinely enjoys developing others, and is ready to take on more ownership within a world‑class resort spa.

About Grand View Lodge & Cote Hospitality:

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world‑class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our Cote Cares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our spa program.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform esthetic and/or nail services as scheduled, modeling guest journey standards and service excellence for your team.
• Lead daily stand‑up meetings and maintain consistent department communication across service, product, and operational topics.
• Assist with scheduling in Book4
  
  Time and Hotel Effectiveness, managing coverage needs, adjustments, call‑outs, and appointment flow to keep the day running smoothly.
• Support onboarding, new‑hire training, ongoing education, vendor trainings, service protocol updates, and department SOPs.
• Monitor technical quality, sanitation standards, room readiness, and treatment consistency; coach team members proactively and document concerns with Spa Leadership.
• Maintain clean, fully stocked, and guest‑ready treatment rooms, equipment, retail shelves, back‑bar areas, and supply stations across both departments.
• Assist with guest recovery; resolving difficult situations professionally, ensuring concerns are addressed and documented appropriately.
• Partner with Spa Leadership on team check‑ins, recognition, attendance communication, timeclock edits, and accountability follow‑through.
• Support the development and rollout of new services, menu descriptions, promotions, packages, events, and retail and back‑bar opportunities.
• Maintain retail conversion at 25% or higher; champion ongoing retail recommendation training and additional development modules as needed.
• Work with skincare vendor representatives to schedule trainings and incentives that keep the team current and engaged.
• Assist with monthly inventory, product research, ordering, receiving, vendor relations, ALICE tickets, and facility follow‑up.
• This is a resort hospitality role; a flexible schedule including weekends, holidays, peak periods, and special events is required.
• Other duties as assigned.

What you bring:

• Current Minnesota esthetician, cosmetology, or nail technician license as required for assigned services —required.
• Minimum 2 years of spa, salon, nail, esthetic, or luxury guest‑service experience; a high school diploma or equivalent is required.
• Prior lead, training, mentoring, or supervisory experience preferred; you're comfortable coaching peers with professionalism and confidentiality.
• Strong technical service skills with a commitment to luxury guest care, sanitation, and treatment consistency across both esthetics and nail disciplines.
• Excellent organizational, communication, and follow‑through skills; you stay calm and solutions‑focused under pressure.
• Comfort using Book4
  
  Time, Hotel Effectiveness, ALICE, timekeeping tools, and basic email and reporting functions.
• Experience with retail, inventory, product management, vendor relations, menu development, or spa events is a strong plus.
• Physical ability to stand for extended periods and lift or carry up to 25 lbs.

You’ll be part of a team that genuinely invests in its people. Cote Cares isn’t a tagline, it’s how we show up for each other every day. You’ll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our spa and resort program.