General Service; GS Transporter - Limited Tenure

Overview

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Responsibilities

In this role employees will have direct patient contact. The primary function is to transport patients, visitors and patient related items throughout the Mayo Clinic campus in a safe and efficient manner. Employees will have frequent interaction with nurses, radiology techs, desk staff, door attendants and others. Employees will receive primary work assignments via an iPhone and pager. Employee must be able to function independently and as a team member with minimal supervision or direction and possess knowledge with the use of a smart phone.

Proper input and management of transport requests may be required via computers and/or working with dispatch staff via telephone. Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Employees must demonstrate proficiency in the safe operation of multiple types of motorized patient transport equipment which require exceptional fine motor skills.

In addition, employees must have full use of hands, ability to perform repetitive wrist and elbow movements, repetitive foot motions and trunk rotate/twist/reach actions. Employees are required to disinfect equipment after each patient use and request maintenance as needed through the appropriate channels. Performing wheelchair roundups to General Service storage locations or designated floors is a daily task. Employees will transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment, as well as assist patients in and out of wheelchairs/stretchers and perform correct patient identification by utilizing two patient identifiers (name and date of birth).

When a patient is on oxygen, it must be confirmed with a nurse that the patient has a minimum of 30 minutes of oxygen before transportation occurs. Employees are required to use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance from other care team members. Employees are required to confirm with staff and adhere to the medical isolation precautions and protocols.

This requires additional hands-on training. Employees must provide detailed verbal communication to appropriate staff during the drop off and pick up of patients in the inpatient setting. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of their normal work schedule and/or assist in the training of new employees.

A minimum of 80 hours of on-the-job training is necessary to perform basic job functions.

Qualifications

Requires a high school diploma or equivalent. Previous customer service experience required. Previous hospital, clinical or patient care experience preferred. Must be able to work independently and in a group setting with minimal supervision. Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests and staff. Must communicate effectively in a professional and respectful manner during high-stress situations.

Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor. Strong problem-solving skills are necessary. Must be able to demonstrate exceptional initiative and a proven ability to quickly…