Procedural Support Assistant - Ambulatory Orthopedics - PSA

Why Mayo Clinic

Mayo Clinic is top‑ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

City:
Rochester
State: MN
Remote:
No
Department:
Nursing

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members.

The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

High school diploma or GED. One year of patient care experience is required. Possible experience may include duty as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse. In addition, one year of customer service experience in administrative, physician’s office, or appointment scheduler roles is required.

Requires computer skills including Windows‑based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record is preferred. Ability to work independently, be goal‑directed, and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face‑to‑face interactions, and electronic communications.

Ability to communicate with individuals and small groups with credibility and confidence. Will handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible and easy to adapt to a changing work environment requiring ongoing maintenance of job‑related skills/activities.

Must be willing to adjust work schedules in response to department or clinical needs.

Internal applicants should attach their three most recent performance appraisals.

BLS (Basic Life Support) must be valid for 90 days post‑start date; acceptable certifications include AHA/Heartcode® BLS, Military Training Network, Red Cross (CPR/AED for Professional Rescuers and Health Care Providers).

As required by the work area.

Nonexempt

$21.55 – $30.22 per hour

Yes

Part Time

48

Monday – Friday;
Variable schedule days, 8‑hour shifts;
No holidays

None

No

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.

Angela Roberts