Concierge

** Why Mayo Clinic*
* Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ()  - to take care of you and your family, now and in the future.

And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

** Benefits Highlights*
* + Medical:
Multiple plan options.

+ Dental:
Delta Dental or reimbursement account for flexible coverage.

+ Vision:
Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement:
Competitive retirement package to secure your future.

** Responsibilities*
* The Concierge provides Mayo Clinic domestic and international patients with assistance in accessing non-medical resources within the medical center and the Rochester community. Responsible for effectively analyzing patient needs and organizing, assembling and arranging resources to address patient inquiries.

** Qualifications*
* A high school diploma or equivalent is required. Second language skills preferred.  
** Proven customer service skills/training.
** Knowledge of computers, technical office equipment and general medical center patient information systems. Requires the ability to demonstrate proper telephone etiquette. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Excels in both written and verbal communication. Excellent application of grammar, punctuation, and English usage.

Must be able to communicate with individuals and small groups with credibility and confidence. Turns problems into opportunities by developing innovative and creative solutions. Displays energy and drive in performing daily responsibilities. Conveys an impression which reflects favorably upon the public relations of the institution. Two years' experience in electronic customer communication and customer relations management databases.

** Exemption Status*
* Nonexempt

** Compensation Detail*
* $20.46 - $28.25 / hour

** Benefits Eligible*
* Yes

** Schedule*
* Full Time

** Hours/Pay Period*
* 80

** Schedule Details*
* Monday through Friday 8:00-4:30 or 8:30-5:00

** Weekend Schedule*
* None

** International Assignment*
* No

** Site Description*
* Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ()

** Equal Opportunity*
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://(Use the "Apply for this Job" box below).) .  Mayo Clinic participates in E-Verify (https://)  and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

** Recruiter*
* Lisa Morrey

** Equal opportunity*
* As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.