Family Support Services Program Supervisor - Human Services

Why Work at Hiawatha Homes?

At Hiawatha Homes, our work matters. Every day, our team members support individuals with disabilities and specialized needs in ways that promote safety, dignity, independence, and quality of life. If you are looking for a career where your work isn't transactional, but instead you can build meaningful relationships, make a direct impact, and be part of a mission-driven organization, Hiawatha Homes may be the right place for you.

We value compassion, accountability, teamwork, and professionalism, and we are committed to creating a supportive work environment where employees feel respected and appreciated.

The Program Supervisor provides on-site supervision to his/her designated program and assists in overseeing the areas of individual support, medical needs, program support, and supervisory duties, while maintaining effective communication with appropriate team members and staff.

1. Delivers quality and person-centered support services with dignity and respect for each individual’s unique needs, and advocates for individuals to be fully integrated into community life.

• Demonstrates a person-centered attitude and builds positive relationships with the individuals supported by providing choices and promoting independence.
• Assists each individual in meeting personal desires by encouraging participation in leisure and recreational activities in the community and ensuring adequate staff coverage for scheduled activities.
• Supports people in establishing and maintaining relationships with friends, family, and community connections.
• Promotes each person’s dignity of risk while following through with Individual Abuse Prevention Plans (IAPPs), service outcomes, and positive behavioral support plans to reduce vulnerability in identified areas.
• Monitors the daily activities of individuals supported and collaborates with the Program Coordinator to address any concerns in a timely fashion.
• Collaborates with other providers and assesses the need for additional support recommendations.
• Gathers necessary information and documentation to conduct and participate in team meetings and annual reviews.
• Assures the Coordinated Service and Support Plans (CSSPs) and Coordinated Service and Support Plan (CSSP) Addendums are implemented properly.
• Ensures central files and individuals’ books are up to date.

2. Collaborates with Program Nurse and Program Coordinator to manage the medical needs of supported individuals, and ensures staff are appropriately trained regarding the core needs of the individuals in the program/s.

• Follows the Health Plans as written for each person and documents appropriately.
• Administers and documents medications and treatments as directed.
• Follows procedures utilizing medical equipment; reports malfunctions or needed repairs.
• Locates and uses medical information and resources established by the program.
• Monitors and documents individuals’ health concerns and changes, and consults with Program Nurse, and/or Director of Nursing and Program Coordinator.
• Consults with nursing staff regarding medical recommendations, such as Physical Therapy, Occupational Therapy, Speech Therapy, etc.
• Assists Program Nurse in scheduling and attending dental and certain medical appointments including but not limited to Physical Therapy, Occupational Therapy, Blood Draws, Talk Therapy and any other appointments deemed appropriate by Director of Nursing and/or Program Director.

3. Oversees program operations.

• Assists with coordination of Individual intake and/or discharge processes.
• Assists Program Coordinator in preparing for county licensing reviews.
• Collaborates with Program Coordinator to ensure Program Abuse Prevention Plans (PAPPs) are up to date and…