Overnight Operations Supervisor

Supervise overnight Front Desk to maintain established operational standards and maximize guest service and profit for the hotel. Assist in working with & training new overnight employees. Make sure the overnight is staffed properly at each hotel.

• Help find and maintain staffing levels at all properties
• Train, cross-train, and re-train (when necessary) overnight desk/auditors.
• Help Motivate and Empower all overnight staff
• Cover shifts when needed
• Make schedules for the security team
• Make any corrections and adjustments that need to be done prior to the desk day
• Maintain that all files and resets on the systems are updated for the next day’s operations—and the dates are changed
• Make sure audit reports are getting run and distributed to the correct people,
• Assist Security with any guest issues or disturbances that may arise
• Ensure all security functions are being done ~~ doors locked, express check outs, hallway checks, noise complaints
• Any other duties the Front Office Manager or Finance assigns

• Ability to communicate in English.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to guide, coach & hold staff accountable in a positive manner
• Ability to enforce all company rules and SOPs.
• Strong computer skills & have a core business sense

• High School education or equivalent experience preferred
• Hotel Experience/Customer service
• Supervisor experience preferred
• Security experience recommended
• Valid Driver's License required

The compensation for this position is $18.00/hour based on qualifications and experience.

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• Daily Pay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants