Workstation Technician

CTG is seeking to fill a Workstation Technician position for our client.

Location: Rochester, MN (2nd Shift: 3:00 PM – 11:30 PM)

• Collaborate with Workstation Support Services and business units to ensure hardware and software orders are received, configured, scheduled, and installed.
• Label equipment according to organizational standards and verify device specifications against purchase orders.
• Document hardware configurations and ensure compliance with established technical standards.
• Perform on‑site installations, moves, adds, changes, and break/fix support while working independently.
• Coordinate equipment relocations with departments and support teams as requested.
• Serve as a technical liaison with cross‑functional support teams (Help Desk, Applications, Materials Management, and other IT Infrastructure groups).
• Provide basic end‑user training and communicate hardware/software requirements, scheduling, and service impacts.
• Maintain inventory of supplies, equipment, and replacement parts required for installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts inventory and asset tracking.
• Evaluate and process equipment in accordance with IT Security policies and data protection guidelines.
• Participate in overtime and on‑call support as required.

• Minimum two (2) years of customer service experience.
• Strong organizational, written, and verbal communication skills.
• Demonstrated ability to maintain confidentiality and deliver high-quality customer service in a team environment.
• Experience using ticket tracking systems and related documentation tools.
• Flexibility to manage changing workloads, special projects, and high‑priority requests.
• Working knowledge of computer terminology and concepts (CPU, networking, client/server, LAN/WAN, Internet).
• Ability to evaluate customer needs and recommend appropriate hardware or software solutions.
• Physical ability to bend, stoop, kneel, squat, work with arms above shoulder level, and lift up to 75 pounds.
• Ability to distinguish colors.

• Two (2) years of experience supporting computer hardware in a customer environment.
• Associate degree or
• Two (2) years of technical school training in Computers, Technology, Electronics, or a related field.

• High School Diploma required.

• Valid driver’s license required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $22.00 to $28.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.