Workstation Technician

Workstation Technician

Duration: 12+ months

Position type: Full-time, Contract

Location: Rochester, MN 55901

Required skills: Help Desk, Applications, Materials Management, Customer services, LAN, installation, customer service

• Ensure equipment is labeled according to client’s specifications.
• Research, verify, and document device specifications according to purchase order and client’s standards.
• Work in conjunction with service and business units to relocate equipment as requested by departments.
• Provide on-site installation, customer service, and technical support per department or individual customer requests.
• Act as technical and equipment liaison in the field to collaborate with other support services.
• Assist with end user training and explain basic concepts and procedures such as hardware and software requirements, move/add/change implications, scheduling and impacts on the customer of proposed break/fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluate and process equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

• Two (2) years of customer service experience.
• Good organizational, written, and oral communication skills.
• Strict confidentiality of information and excellent customer service skills, capable of teamwork.
• Experience with ticket tracking software and related tools for documentation of operations.
• Flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to evaluate customer requests and match needs with appropriate IT solutions.
• Physical ability to bend, stoop, kneel, squat, and work with arms above shoulder level.
• Ability to lift seventy-five pounds or more and distinguish colors.

Pay Range: $20 - $25 per hour

Benefits (based on eligibility):
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health savings account (HSA), Flexible spending account (FSA), Life Insurance, Pet Insurance, Short- and long-term disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other paid leaves as required by law, Employee Assistance Program (EAP).

This position is only open to applicants who can be engaged on a W-2 basis.

APPLY NOW for immediate consideration.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at  or (770) 493‑5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Anil Sharma

585‑351‑2268

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