Workstation Technician

Pride Health is hiring a Workstation Technician for one of its clients in Minnesota.

This is a 12-month contract with the possibility of an extension with competitive pay and benefits.

Pay range - $22 - $25 per hour.

Length of assignment – 12 months (With the possibility of Extension)

Shift – Monday - Friday - 2nd shift: 3 pm - 11:30 pm

Collaborate with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

• Ensure equipment is labeled according to the client’s specifications.
• Researches, verifies, and documents device specifications according to purchase order and the client’s standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end-user training as needed and can explain basic concepts and procedures, such as hardware and software requirements, moves/adds/changes implications, scheduling, and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

• High school graduate or equivalent (GED)- Required
• Associate's degree preferred.
• Two (2) years of Technical School training in Computers, Technology, Electronics, or a related field preferred.
• Two (2) years of customer service experience supporting computers required.
• Incumbents will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high-priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Must be able to lift seventy-five pounds or more.
• Must be able to distinguish colors.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.