IT Systems

Key Responsibilities

• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices.
• Respond to help desk tickets and resolve issues in a timely and professional manner.
• Configure, deploy, and maintain desktop and laptop systems, including hardware and software installations and upgrades.
• Support business applications including Microsoft 365, Windows 10/11, Microsoft Business Central, and other manufacturing-related systems.
• Assist with onboarding of new employees, including device setup, system access, and basic training.
• Provide one‑on‑one support and training to end‑users on hardware and software usage.
• Develop and maintain user documentation such as training materials, FAQs, and procedural guides.
• Support telecommunications systems, including office phones, voicemail, and mobile devices.
• Assist with testing, deployment, and support of printers and other peripheral devices.
• Proactively identify recurring technical issues and implement solutions to improve system reliability and user experience.
• Stay current with desktop and LAN technologies through ongoing learning and professional development.
• Perform other duties as assigned.

• 2+ years of experience in desktop support, help desk, or IT support roles.
• Experience supporting Windows 10/11 environments and Microsoft 365 applications.
• Strong troubleshooting skills across hardware, software, and basic networking.
• Ability to manage multiple priorities and respond effectively to varying deadlines.
• Strong communication and interpersonal skills, with the ability to support users of varying technical skill levels.
• Ability to work both independently and collaboratively in a team environment.

• Experience with Windows Server environments.
• Experience supporting printers and peripheral devices.
• Experience in a manufacturing or industrial IT environment.
• Relevant certifications (e.g., CompTIA A+, Network+).

Primarily on‑site role supporting office and operational users; occasional need to support users in production or manufacturing environments.

• Health Management:
  Diverse health offerings, including a health clinic.
• Training and Development:
  Tailored training programs for various roles to ensure continuous growth.
• Food:
  Vending machines with a variety of snacks and food options for convenience during shift work.
• Flexibility:
  Mobile work is possible.