Client Advocate Executive

* Serve as the Client Advocate for activities across HIS with assigned organization partner.
* Engage HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.
* For providers, conduct current-state workflow and configuration review with client implementing Solventum best practice workflows.
* Engage in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact client
* Engages with client to understand their technical environment and any changes that will require Solventum engagement.
* Set the agenda for advocacy engagements, driving conversations that shape client strategy.
* Lead client meetings and coordinate follow-up on all requested items.
* Position Solventum as an industry leader by sharing insights, thought leadership, and best practices.
* Foster innovation that enhances client experience and strengthens competitive advantage.
* Define and track KPIs that measure adoption, satisfaction, and value realization.
* Deliver executive-level reporting and insights that inform strategic decisions and reinforce partnership impact.
* Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.
* Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service.
* Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis.
* Actively stay up to date with knowledge of industry changes and product changes.
* Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.
* Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle
* Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
* Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
* Experience consulting with clients in health information systems.
* Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
* Demonstrated industry knowledge.
* Proficient computer skills
* Excellent communication skills written and verbal.
* Ability to find creative solutions and manage difficult situations with diplomacy.
* Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
* The successful candidate will exhibit strong teamwork and collaboration both with the subject matter expert teams, sales executives and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
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