Director of Digital Transformation and Learning - Rochester

Overview

Director of Digital Transformation and Learning plays a vital role in advancing the City of Rochester’s commitment to high performance government by strengthening organizational effectiveness through technology, learning, and innovation. Reporting to the Deputy City Administrator for High Performance Government, this position focuses on empowering staff to confidently and responsibly use artificial intelligence (AI), automation, data, and broader digital tools—alongside strong business analysis and process improvement practices—to enhance public services, increase efficiency, and deliver measurable community outcomes.

This role operates at an enterprise level, partnering across departments to identify opportunities for improvement, build workforce capability, and support the adoption of practical, scalable solutions. A key responsibility is leading technology learning and development efforts, ensuring City staff have the skills, tools, and confidence needed to succeed in a rapidly evolving digital environment.