IT Assoc Cloud Engineer - IS-Mod - Cloud CMDB Steward

Job Description

The Cloud CMDB Steward is responsible for the operational administration, governance, and continuous improvement of cloud-related Configuration Management Database (CMDB) classes within Service Now. Working under the direction of the Cloud CMDB Class Manager, this role ensures cloud resources are accurately represented, appropriately governed, and aligned with Configuration Management, Incident Management, Change Management, Event Management, Vulnerability Management, and Fin Ops requirements.

This individual serves as the primary coordinator between Cloud Services, Service Now, Asset Management, Vulnerability Management, and other operational teams to maintain CMDB health, data quality, ownership attribution, and service relationships across cloud environments.

• Support the Cloud CMDB Class Manager in administration of cloud-related CMDB classes.
• Maintain documentation, standards, procedures, and governance artifacts for cloud configuration items.
• Participate in CMDB governance reviews, audits, and remediation activities.
• Help ensure compliance with Configuration Management policies, standards, and control requirements.
• Coordinate annual reviews of cloud class requirements, ownership models, and governance documentation.

• Monitor cloud CI data quality, completeness, and compliance metrics.
• Investigate and remediate CMDB health issues including missing attributes, relationships, ownership assignments, and duplicate records.
• Perform routine audits of cloud CI records and coordinate remediation activities with engineering teams.
• Develop reports and dashboards measuring CMDB health and operational KPIs.

• Support onboarding of new cloud resource classes into Service Now CMDB.
• Validate Service Graph Connector, Discovery, and integration outputs.
• Coordinate testing and implementation of new discovery patterns and cloud CI classes.
• Investigate discovery failures, synchronization issues, and data integrity concerns.

• Maintain ownership attribution for cloud resources and ensure alignment to Technical Service Offerings (TSOs), support groups, and operational teams.
• Validate relationships between cloud resources, services, applications, and operational support structures.
• Partner with Fin Ops, Cloud Operations, Azure, and GCP teams to ensure resource ownership remains accurate and current.
• Assist with service mapping and relationship modeling activities.

Ensure cloud CI classes support:

• Change Management
• Event Management
• Vulnerability Management
• Asset Management
• Fin Ops and cost ownership processes

• Serve as a liaison between Cloud Services, Service Now teams, Asset Management, OIS, Security, Fin Ops, and infrastructure teams.
• Coordinate class onboarding activities and remediation efforts.
• Facilitate working sessions to define cloud class requirements, relationships, ownership models, and reporting needs.
• Track action items and execution of CMDB-related initiatives.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor’s degree with 0-2 years’ experience in Cloud engineering / technology, or Associate’s degree with 1-3 years’ experience, or HS/GED with 3-5 years of experience may be considered in lieu of the degree. Certification in cloud engineering is required within 12-24 months.

• Understanding of public cloud platforms (Azure and/or GCP preferred).
• Knowledge of ITIL concepts and Configuration Management principles.
• Strong analytical and data management skills.
• Experience working with operational IT processes.
• Ability to manage competing priorities across multiple stakeholder groups.

Strong written and verbal communication skills.

• Service Now experience.
• Experience with CMDB, Asset Management, or Service Mapping.
• Experience with cloud governance or cloud operations.
• Experience working with discovery tools or cloud inventory platforms.
• Familiarity with Common Service Data Model (CSDM) concepts.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization.