Digital Technology Manager

Why Mayo Clinic

City Rochester
State MN
Remote NO
Department Information Technology
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Manager, Digital Technology Org provides cross-functional leadership to ensure the successful planning, execution, and optimization of digital operations, service delivery, analytics, governance, and information security within Mayo Clinic’s technology ecosystem. The role is accountable for leading operational teams, advancing service excellence, enabling data-driven decisions, and maintaining compliance within a rapidly evolving digital environment.

Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.

Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.

Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.

Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.

Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.

Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT…