Technical Product Manager

• Oversee strategic product management for assigned technical product lines supporting Enterprise organization goals and market needs
• Serve as primary Product Owner for fraud communication platforms
• Own the product backlog and roadmap priorities using OKRs
• Define, document, and prioritize features with key stakeholders
• Drive delivery of platform enhancements supporting fraud mitigation, customer experience, and regulatory compliance
• Manage third-party vendors and technology partners
• Align strategic vision with cross-functional stakeholders on roadmap, product risk, investment areas, and success measures
• Define and deliver product performance goals across Enterprise users
• Own engagement for the assigned technical portfolio regarding the SDLC
• Develop, analyze, monitor, and report performance metrics
• Use performance metrics to identify trends, opportunities, and progress on strategies
• Coordinate UAT, defect resolution, and production releases
• Collaborate with software engineers and agile teams to execute product vision and roadmap

• Technical Product Management experience
• Prior Product Owner, Product Manager, or Technical Product Manager experience
• Experience managing product backlogs, roadmaps, and prioritization activities
• Experience gathering requirements and translating business needs into actionable technology solutions
• Experience managing third-party vendors or technology partners
• Ability to influence stakeholders and drive decisions across cross-functional teams without direct authority
• Strong written, verbal, and executive-level communication skills
• Ability to independently drive complex initiatives through ambiguity and competing priorities
• Experience with Agile delivery methodologies and tools such as Jira
• Experience coordinating UAT, defect resolution, and production releases
• Expertise in product model system interdependencies, business metrics, KPI design, service blueprints, and reusability
• Technical understanding of product architecture and economics of technical investments
• Deep understanding of target customers through internal/external research, personas, story maps, and product chartering/mapping
• Strong collaboration with software engineers
• Experience supporting SaaS or vendor-hosted platforms
• Experience with in financial services, fraud, risk management, authentication, customer communications, or contact center technologies
• Ability to work from a U.S. Bank location three or more days per week
• Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies

Demonstrates expertise in Technical Product Management, focusing on product backlog management, roadmap prioritization, and performance metrics analysis. Proven ability to collaborate with cross-functional teams and manage third-party vendors to drive product enhancements in fraud communication platforms.

• Technical Product Management
• Product Owner Experience
• Agile Delivery Methodologies
• Performance Metrics Analysis
• Stakeholder Influence

• Product Backlog Management
• Roadmap Prioritization
• Requirements Gathering
• KPI Design
• Product Architecture Understanding
• Fraud Mitigation Strategies
• UAT Coordination
• Defect Resolution
• SaaS Platform Support
• Business Metrics Analysis

• Strong Communication Skills
• Collaboration
• Decision-Making
• Influencing Stakeholders
• Driving Initiatives

• Financial Services
• Fraud Management
• Risk Management
• Customer Communications
• Contact Center Technologies

• Jira
• Agile Tools
• Performance Monitoring Tools
• Product Management Software