Site Reliability Engineer Intern - OneIT - Rochester, MN

IT Administrator Intern

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IBM is seeking a motivated and detail-oriented IT Administrator intern with an interest in Site Reliability Engineering (SRE) and/or Networking Reliability Engineering (NRE) to join our team. These roles offer hands-on experience in enterprise IT systems management while introducing you to modern reliability engineering practices. You'll work alongside experienced professionals to support infrastructure operations and contribute to automation and performance initiatives.

Your Role and Responsibilities

Specific to Administrator and SRE role:

• Assist in maintaining and supporting enterprise IT systems including servers, virtual machines, and cloud environments.

• Monitor system performance and help identify reliability issues.

• Support automation efforts for routine administrative tasks using scripting tools.

• Participate in incident response and post-incident analysis.

• Help document system configurations, operational procedures, and reliability metrics.

• Collaborate with cross-functional teams on infrastructure and service delivery.

Your Role and Responsibilities

Specific to Network administration and NRE role:

• Assist in configuring, monitoring, and maintaining network devices including routers, switches, and firewalls.

• Support day-to-day network operations, troubleshooting connectivity issues and escalating as needed.

• Participate in network performance analysis and reporting.

• Learn and apply automation techniques to reduce manual tasks and improve reliability.

• Collaborate with cross-functional teams on network upgrades, deployments, and incident response.

• Document network configurations, procedures, and reliability metrics.

Required technical and professional expertise:

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.

• Basic understanding of operating systems like (Linux, Unix, Windows, z/OS, zVM) and networking fundamentals.

• Familiarity with scripting languages (e.g., Python, Bash).

• Strong analytical and problem-solving skills.

• Effective communication and collaboration abilities.

Specific for Network Intern:

• Strong understanding of IP (internet protocol) and other network administration protocols.

• Juniper/Arista/Cisco network General education.

• Ability to conduct research into IT networking issues and products as required.

Preferred technical and professional experience:

• Exposure to cloud platforms (IBM Cloud, AWS, Azure).

• Interest in SRE principles such as automation, observability, and fault tolerance.

• Interest in NRE principles such as fault tolerance, observability, and incident response.

• Familiarity with monitoring tools (e.g., Wireshark, Solar Winds, Grafana).

• Understanding of cloud networking (IBM Cloud, AWS, Azure).

• Familiarity with monitoring tools (e.g., Grafana, Prometheus).

• Experience with version control systems (e.g., Git) and CI/CD concepts.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.