Manager - Practice Operations

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The role requires strong leadership, operational and process‑improvement capabilities, and the ability to mentor and develop direct reports.

• Lead and manage the team to operationalize the vision, executing goals and outcome‑based objectives.
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front‑line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

• Create and foster high‑performing, engaged teams aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor the team through new and changing situations.
• Effectively manage team performance and handle difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into the team across hiring, development, and coaching.
• Coach, mentor, and develop direct reports and allied health staff to foster engagement, lifelong learning, and professional growth.

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
• Apply operational knowledge, critical thinking, sound judgment, and problem‑solving in an integrated, matrixed environment.
• Effectively manage staff assignments to meet fluctuating workload and business needs.
• Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence.
• Manage projects and lead multidisciplinary teams, including financial analysis, problem‑solving, and data‑driven decision‑making.

• Develop a global mindset and continuously invest in learning and gaining knowledge across and within the industry.
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
• Demonstrate forward‑thinking and trend analysis to anticipate future needs and opportunities.
• Encourage the team to pursue new approaches and demonstrate business agility.

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing the budget for the area of responsibility.
• Manage strategic growth, including staffing and other resources.
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big‑picture thinking with business partners and stakeholders.
• Support effective decision‑making and ensure long‑term sustainability through deep understanding of healthcare, education, and research finance models.
• This vacancy is not eligible for sponsorship; visas will not be sponsored or transferred.

• Master’s degree with a minimum of 1 year of relevant experience OR
• Bachelor’s degree with 5+ years of relevant experience required.
• Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change‑management methodologies.

• Base salary: $105,060 – $157,643 per year.
• Benefits:
  Medical, Dental, Vision, Pre‑Tax Savings (HSA, FSAs), and Retirement package.
• Schedule:
  
  Full Time;
  Standard Days M‑F; 80 hours per pay period.
• Location:
  
  Rochester, Minnesota (other Mayo Clinic campuses in Arizona, Florida, and international locations available).
• Eligibility:
  Eligible for benefits.
• Schedule Details:
  Standard days Monday‑Friday.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Mayo Clinic participates in E‑Verify and may provide required information for work authorization verification.