Director of Skier Services - Giants Ridge

## Director of Skier Services - Giants Ridge Apply locations:
Biwabik, MNtime type:
Full time posted on:
Posted Todayjob requisition :
JR04095

Compensation Amount:75,000.00 USD Annual

Job Summary:

The Director of Skier Services is a senior leadership role responsible for managing the operations, financial results, guest services, and safety of Giants Ridge’s year-round recreational and ski services.
This role manages one of the resort's largest revenue and labor centers and plays a key role in ensuring that what we sell is delivered efficiently and consistently to a high standard that encourages and promotes repeat visitation.
While the primary focus of this role is operational discipline and financial performance, it also carries a secondary but essential responsibility for guest experience across both winter and summer operations.
This role has a strategic focus on one of the most important areas of the resort’s success, as it plays a central role in:
Protecting and growing revenue   Managing labor responsibly to set KPI’s   Delivering safe, high-quality guest experiences   Supporting staff with clear leadership and expectations   Ensuring consistency across winter and summer operations    The primary priority of this role is Operational Accountability & Financial Performance. The Director of Skier Services is responsible for:
Revenue realization from skier services and recreation operations   Labor planning, staffing efficiency, and cost management   Department budget planning, forecasting, and variance analysis   Maintaining service quality and safety while protecting margins   Using data, metrics, and guest feedback to drive operational decisions.
Provide guidance of system operations planning and coordination across all departments to ensure safe, efficient, and financially responsible resort operations.
This role ensures that all guest-facing products are managed according to business needs, staffing capacity, safety standards, and financial targets.

Job Description:

** Departmental Oversight
** This role provides direct leadership and operational oversight to the following departments:
* Mountain Sports School (lessons, youth and seasonal camps)
* Equipment Rental & Repair Operations
* Guest Services (ticketing)
* Group Sales
* Mountain Sports Shop (retail)
* Pool & Sauna Haus
* Climbing Wall Operations (including compliance and programming)
* Year-Round Recreational Offerings including but not limited to:
* Alpine & Nordic Skiing, Snowboarding
* Snowshoeing* Mountain Biking
* Hiking & Trail Based Activities
* Disc Golf
** Essential Functions
*** Recruit, train, and develop team members across skier services and recreation operations.
* Foster a culture of safety, professionalism, accountability, and guest-first service.
* Lead staff development initiatives across Guest Experience and Skier Services, including managers, supervisors, and frontline employees; establish training standards, and support leadership development.
* Ensure all safety, compliance, and risk management practices meet or exceed industry standards.
* Is scheduled during the month as a Manager on Duty.
* Collaborates with Mountain Operations and Facilities to align terrain, trail, and lift readiness with program and guest needs.
* Build and maintain strategic partnerships with schools, local organizations, and community groups to support programming and participation.
* Recruit, train, schedule and direct Volunteer Mountain Hosts to support guest experience initiatives.
** Revenue Growth & Program Development
*** Collaborate with the General Manager in developing and implementing engaging recreational and instructional programs that enhance guest satisfaction and drive revenue growth.
* Ensure programming is feasible, financially viable, and aligned with market needs.
** Financial Management
*** Collaborate with the General Manager on financial strategic planning and tactics to achieve financial results.
* Develop and oversee departmental operating budgets, forecasts, and capital improvement projects.
* Monitor and evaluate usage data, guest feedback, and financial results.
* Identify opportunities for efficiency, growth, and reinvestment.
** Guest Experience
**…