Office Manager, 2nd Street Office, Rochester MN

Altra Federal Credit Union is a not-for-profit financial cooperative dedicated to helping our members live their best lives. We’re known for our strong focus on people, community involvement, and service excellence - and we’re proud to be a Great Place to Work® Certified Organization
. Our team members are encouraged to build meaningful relationships with members, support one another, and stay actively involved in the communities we serve.

For 95 years,
Altra Federal Credit Union has been committed to helping our members, employees, and communities thrive. As we celebrate this milestone, we’re looking for an organized, collaborative, and service-driven Office Manager to join our 16th Ave SW / 2nd Street office in Rochester MN!

The Office Manager is responsible for the overall day-to-day operations of the office, ensuring exceptional member service, efficient processes, and a positive work environment. This role works closely with retail leadership and serves as a leader within the office, supporting staff, promoting Altra’s mission and values, and representing the credit union within the community.

Key Responsibilities

• Oversee daily office operations, including workflow coordination, scheduling, and facility readiness.
• Manage Member Service Representatives and Solutions Specialists.
• Lead, coach, and support office staff to ensure excellent member service and engagement.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Monitor office performance, productivity, and service standards.
• Assist in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Promote awareness of Altra through involvement in scheduled work events, community outreach, and activities that may occur outside of normal business hours.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member-service and consumer lending.

Qualifications

• Associate’s degree (or higher) in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.
• 3+ years’ financial institution experience, including consumer lending and mortgage lending is required.
• Previous experience in office management, branch operations, or a leadership role in a service-based environment, preferred.

Skills & Abilities

• Self-starter, capable of working with general instructions and minimal supervision.
• Strong organizational, communication, and leadership skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, growth-oriented environment.
• Proficient PC skills, including experience using Microsoft Office products (Word, Excel, Outlook and Teams).
• A collaborative mindset with a passion for coaching and developing others.
• Interest in community involvement and relationship-building.
• Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.

Availability

• This position is 40- hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:00 p.m. There may be some opening and closing shifts on a rotational basis with the team.
• Candidates should be able to accommodate varying schedules within these time frames to meet business needs

Pay & Benefits

• Competitive starting salary from $76,320 to $95,400 annually, commensurate with experience and qualifications.
• Eligible for manager / office bonuses.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at…