Regional Director of Operations, Senior Living

Regional Director of Operations - Senior Living

Position Type: Full-Time
Department: Operations
Reports To: Vice President of Operations
Portfolio: 6-10 Assisted Living & Memory Care Communities

We are seeking an experienced and results-driven Regional Director of Operations (RDO) to provide strategic and operational leadership across a portfolio of assisted living and memory care communities.

The RDO is accountable for the overall performance of assigned communities, with a primary focus on driving Net Operating Income (NOI), strengthening occupancy, optimizing labor and operating expenses, and developing high-performing community leadership teams
.

This position serves as the primary operational leader for the region and works closely with Executive Directors and corporate leadership to translate organizational goals into measurable community-level results. The ideal candidate combines strong financial acumen with hands-on senior living operational experience and knows how to hold leaders accountable while providing the support and resources necessary for them to succeed.

• Own the financial and operational performance of 6-10 assigned senior living communities.

• Drive Net Operating Income (NOI) through revenue growth, occupancy improvement, labor management, expense control, and operational efficiencies.

• Review monthly financial statements, operating reports, budgets, forecasts, and variance analyses with Executive Directors.

• Identify communities performing below expectations and develop measurable action plans to improve results.

• Partner with Finance and community leadership to develop annual operating budgets and ongoing forecasts.

• Monitor key performance indicators including occupancy, revenue, labor percentage, agency usage, overtime, operating expenses, accounts receivable, and NOI.

• Ensure Executive Directors understand their financial performance and are accountable for achieving budgeted results.

• Identify opportunities to improve revenue through appropriate resident rates, care/service levels, ancillary revenue, and resident mix.

• Partner closely with Sales and Marketing leadership to drive occupancy and revenue growth throughout the region.

• Hold Executive Directors accountable for active participation in sales, community outreach, referral development, and census growth.

• Monitor leads, tours, conversions, move-ins, move-outs, and occupancy trends.

• Develop recovery strategies for communities experiencing occupancy or revenue challenges.

• Ensure operational readiness supports the sales process and creates a strong resident and family experience from initial inquiry through move-in and ongoing residency.

• Provide direct leadership, coaching, and performance management to Executive Directors.

• Establish clear performance expectations and maintain consistent accountability across assigned communities.

• Conduct regular one-on-one meetings and community visits with Executive Directors.

• Recruit, onboard, develop, and retain high-performing Executive Directors.

• Identify leadership gaps early and implement appropriate coaching, development, or corrective action.

• Build a culture centered on accountability, ownership, urgency, collaboration, and results
  .

• Develop future leaders and succession plans throughout the region.

• Maintain a consistent presence within assigned communities through regular on-site visits.

• Evaluate overall community performance, including resident experience, staffing, physical environment, operational systems, and leadership effectiveness.

• Ensure company policies, procedures, systems, and operational standards are consistently implemented.

• Lead operational improvement initiatives and support communities through periods of transition, leadership change, occupancy challenges, or financial underperformance.

• Coordinate with corporate departments to ensure communities receive appropriate clinical, HR, financial, sales, marketing, and operational support.

• Partner with clinical leadership to ensure communities maintain strong standards for resident care, service, safety, and regulatory compliance.

• Ensure Executive Directors maintain compliance with applicable state regulations, licensing requirements, company policies, and operational standards.

• Participate in corrective action planning following regulatory surveys, internal audits, or identified areas of risk.

• Balance financial performance with the organization's commitment to exceptional resident care and service.

Success in this role will be measured through performance in areas including:

• Net Operating Income (NOI)

• Budget-to-actual financial performance

• Revenue growth

• Occupancy and census growth

• Labor management and productivity

• Agency and overtime utilization

• Operating expense management

• Executive Director performance and retention

• Employee turnover and staffing stability

• Resident and family…