Hospital Operations Coordinator

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

May have direct supervisory responsibility for hospital operations staff. Possesses a strong working knowledge of hospital operations. Is adept at leading initiatives and teams focused on achieving operational excellence. Is an integral member of the leadership team who focuses on the overall management of strategic priorities across work areas and specializes in accelerating performance and optimizing patient transfer/placement operations. Responsible for planning, implementation, evaluation and optimization of strategic hospital optimization initiatives.

Responsible for identifying training needs and partnering with leadership to solution. Coaches and mentors staff and develops high performing employees through training and succession planning. Ensures timely communication to stakeholders. Accountable for educating and training staff to effectively manage key performance metrics. Accountable for developing and implementing workflow solutions to optimize hospital operations. Works with multi-disciplinary leaders and work groups to develop, coordinate and evaluate the implementation of short and long range plans for standardization and process improvement.

Facilitates project management and utilizes strategic planning methodologies while leading multi-disciplinary teams. Develops policies and procedures, and partners with management team to ensure communication, education, and compliance. Must solve complex problems including those involving physicians, nurses, and other multidisciplinary team members along with ensuring standard operating procedures are developed, implemented and followed. Develops business requirements for reports and systems. Possesses strong technical aptitude and functional knowledge of the work being performed within a work area.

Proactively manages strategic relationships by collaborating with leadership, administrators, nursing, consulting staff front-line staff, and other hospital operations colleagues.

• Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Call center operations and patient scheduling and/or placement experience is strongly preferred. Experience partnering with nursing leaders and other practice division or department leaders strongly preferred. Ability to use technology and data to monitor and optimize operations is needed. Experience leading staff in a call center within the last three years is preferred.…