Team Leader, Retail

Team Leader

Pay Range: $15.1 - $18.2 hourly

The Team Leader assists the Store Manager and Assistant Store Manager with operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. They promote a safe and productive work environment and train Team Members on applicable policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, nights, weekends, and overtime as dictated by business needs.
• Uphold and enforce work environment safety policies.
• Deliver Legendary Customer Service through GURA:
  • Greet the customer.
  • Uncover customer needs & wants.
  • Recommend product solutions.
  • Ask to add value & appreciate the customer.
• Perform a combination of duties during 95 % of the day, including:
  • Basic, promotional, and seasonal merchandising activities.
  • Opening/Closing procedures.
  • Bank deposit transport.
  • Assess store conditions, assign duties, and organize workflow using the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints and ensure an exceptional shopping experience.
  • Adhere to loss prevention standards and respond to alarm calls.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer and supervise cash handling procedures.
  • Assist Team Members with policies and procedures application.
  • Ensure safety and well‑being of poultry, sanitize holding tanks, and care for birds as required.
  • Operate forklift and baler.
  • Complete all associated documentation.
  • Obtain required licenses or certifications.
  • Perform other duties as assigned.

• Retail experience and/or knowledge of farming, ranching, pet/equine, or welding (strongly preferred).
• Supervisor experience preferred.
• Minimum age 18 and must possess a valid driver's license.
• High school diploma or equivalent preferred but not required. Must be able to read, write, and count accurately.

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.
• Ability to perform core responsibilities of Team Members.

• Indoor work with moderate noise, usually inside the store with occasional outdoor lot duties.
• Shifts typically ≥4 hours, may exceed 8 hours.
• Work outdoors in adverse weather conditions as needed.
• Hard surfaces (concrete, asphalt) with adequate lighting and temperature.
• Need to promote a safe, productive environment for Team Members and customers.

• Move merchandise weighing up to 50 lb.
• Push/pull up to 2,000 lb with material handling equipment.
• Occasional lifts or reaches overhead.
• Frequent standing, kneeling, twisting, crouching, squatting, and climbing ladders.
• Move throughout the store entire shift.
• Access all areas of the store, including selling floor, side lot, stock, and register areas.
• Operate and use all equipment required (dolly, hand truck, forklift, baler, computer, cash register). Forklift and baler not required for