Operations Coordinator - Supply Chain Management - P2P

Position: Operations Coordinator - Supply Chain Management -  P2P
** Why Mayo Clinic*
* Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ((Use the "Apply for this Job" box below).)  - to take care of you and your family, now and in the future.

And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

** Benefits Highlights*
* + Medical:
Multiple plan options.

+ Dental:
Delta Dental or reimbursement account for flexible coverage.

+ Vision:
Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement:
Competitive retirement package to secure your future.

** Responsibilities*
* The Operations Coordinator serves as a key escalation point for the team and plays a vital role in training both new and existing staff. This position supports department leaders by assisting with team management responsibilities and participating in or leading meetings as needed.

The Operations Coordinator is responsible for writing and maintaining departmental Standard Operating Procedures (SOPs) and reference guides, ensuring documentation remains current and comprehensive. The role requires frequent interaction with end users and suppliers to resolve escalated issues related to pricing discrepancies, returns, order expediting, and invoice/receipt problems.

This position actively participates in various work groups and may assist with, or lead projects as assigned by Supply Chain Management (SCM) leadership. Responsibilities also include preparing, analyzing, and reconciling a variety of operational and financial reports.

The Operations Coordinator responds to both verbal and written inquiries from internal and external customers, consistently applying high standards of customer service. The role involves identifying trends that contribute to processing delays and working collaboratively with relevant stakeholders to implement long-term solutions.

This position serves as an escalation point for our customers and suppliers providing exceptional customer service through phone calls, emails, or other communication channels utilized by Mayo Clinic. Individuals are responsible for resolving and/or triaging customer inquiries, addressing concerns, and ensuring a positive experience in all interactions. This position involves addressing and resolving complaints or concerns, providing accurate and detailed information regarding policies, procurement, invoicing and payments, and other Supply Chain related activities.

The Operations Coordinator provides training and education to the SCM teams and Mayo stakeholders.

Additional job-related duties may be assigned by leadership as needed.

Additional Qualifications

+ Experience in customer-facing roles is highly valued.

+ Demonstrate leadership by fostering teamwork, guiding peers, and taking initiative in cross-functional settings.

+ Proven ability to help manage and motivate a team to ensure smooth day-to-day operations is essential.

+ Experience in training development and delivery is highly valued.

+ Must be detail oriented; able to prioritize work and able to work independently under general guidelines and procedures with minimal supervision.

+ Exceptional customer service, excellent verbal and written communication skills, good problem-solving skills, and strong personal computer skills.

+ Ability to work in a team-oriented atmosphere and be adaptable and flexible in an ever-changing work environment.

+ Proven project management and team-building skills, contributing to both individual and group success.

+ Proficient in Microsoft Office Suite (Outlook, Excel, Teams, etc.).

+ Ability to effectively present to both small and large groups

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the…