Customer Service Manager

Job Overview

To plan and manage the front-end functions to promote sales, achieve profit margins and labor goals; ensure a positive shopping experience for customers and a safe and positive working environment for associates.

• Assist Customers and ensure proper service levels from all associates
• Develop effective daily/weekly work plan based on sales projections
• Supervise front end and service center functions
• Monitor tracking and performance reports and take appropriate action
• Manage department personnel functions
• Perform as Manager on Duty supervising entire store as needed
• Perform other duties as assigned

• Business Acumen
• Drive for results
• Customer focus
• Decision quality and priority setting
• Good judgment as there may be times when direct supervision may not be immediately available

• Most work is performed in a temperature-controlledretail store environment.
• Incumbent may sit forlong periodsof time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required tosit; use hands to finger, handle, or feel;reach withhands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may berequiredin the completion of job duties.
• Ability tolift upto 75 pounds and to stand, walk, bend, stoop, twist, and turn frequently.
• Ability to do repetitious arm, wrist, and hand movementsrequiredfor maintenance and service procedures.
• Requires manual dexterity, overall coordination, and good balance to work both at ground level and in high places toperform job duties.
  
  Ability tooperatework-related equipment.

• Open availability including evenings and weekends

• Flexible schedule for work life balance.
• Employee discount.
• Weekly pay.
• Benefits for eligible associates including Paid Time Off.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we’re dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process.

- M/F/Veteran/Disability. VEVRAA Federal Contractor.

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

For Washington positions (or positions that may be performed remotely from Washington),  for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs:
Paid Time Off;
Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.