Retail Key Holder-Apache MALL II Rochester, MN

Retail Key Holder – Apache Mall II, Rochester, MN

Bath & Body Works is looking for a Retail Key Holder to manage daily store operations, lead staff, and deliver exceptional customer experiences.

• Act as manager on duty, including addressing customer experience, vendor relationship, or maintenance issues during scheduled periods.
• Provide individual and team performance feedback and recommendations to managers.
• Lead in-store customer experiences by modeling brand‑aligned selling behaviors and product knowledge.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines, including bank deposits, receipt of shipment and dissemination of company directives.
• Create genuine customer connections through uncovering needs, sharing product information, demoing products and making personalized recommendations.
• Drive rewards program enrollment and engagement at checkout.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Perform constant physical activity (standing, walking, reaching, lifting up to 50 lbs) to maintain store appearance.
• Provide a safe, clean and engaging customer experience by adhering to all safety standards.
• Maintain company values, policies and procedures.

• Thrives in a customer‑first retail environment.
• Ability to foster a customer‑focused selling culture.
• Demonstrated sales, customer experience and operational results in a fast‑paced environment.
• Effective communication skills and the ability to adapt quickly.
• Provides in‑the‑moment coaching to associates.
• De‑escalates store and customer situations effectively.
• Available to work peak days and times, including varied shifts of evenings, weekends and holidays.
• High school diploma, GED or relevant work experience.
• Core competencies:
  
  Lead with Curiosity & Humility, Build high‑performing teams, Influence & Inspire, Observe, Engage & Connect, Strive to achieve operational excellence, Deliver business results.

• Competitive, performance‑based compensation and bonus incentives for sales leadership positions.
• Limited medical benefit plans (PPO network, prescription drugs, telemedicine, free consultations – note: limited to certain states).
• Dental and vision coverage.
• Care benefits via  for short‑term and ongoing care.
• No‑cost mental health and wellbeing support through EAP.
• On‑demand access to earned wages via Daily Pay.
• 40% merchandise discount and free Bath & Body Works products.

Bath & Body Works will consider all qualified applicants, including those with arrest records or other criminal histories, in accordance with applicable state and local laws. We do not make employment decisions based on race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all nondiscriminatory employment laws.

We are committed to providing reasonable accommodations for associates and applicants with disabilities. We hire only individuals authorized to work in the United States.