Sales Associate

Job Description

As a Sales Associate at Energy Products & Design, you are responsible for owning the full customer journey—from initial consultation through final payment. This role goes beyond traditional retail; you will guide customers through selecting the right fireplace, stove, or outdoor product, develop tailored project solutions, and manage each opportunity through quoting, ordering, installation coordination, and invoicing.

As a Sales Associate, you play a critical role in bringing each project to life. You are the first step in the customer’s journey, helping turn ideas into reality and deliver warmth, comfort, and beauty into every home.

Your primary responsibility is to understand each customer’s needs—whether driven by design, heat efficiency, or budget—and translate those into clear, informed recommendations. You will create detailed quotes, set accurate expectations, and ensure a smooth transition from sale to installation while maintaining ownership of the relationship throughout the entire process.

We emphasize world-class customer experience and operate with integrity. Success in this role requires both strong sales ability and a consultative approach—listening, guiding, and confidently moving customers toward decisions. You are accountable for managing your pipeline, following up consistently, and ensuring projects are completed, invoiced, and paid in full.

The ideal candidate is organized, proactive, and comfortable balancing multiple projects y are an independent thinker, strong communicator, and proven salesperson with a track record of generating and closing business while delivering an exceptional customer experience.

Schedule:

Monday–Friday 9:00am–5:30pm, Saturday 10:00am–3:00pm (Rotating Day off when working on a Saturday)

Location:

In-person (primarily in store but occasionally field visits)

• Own the full sales cycle from initial customer interaction through final payment
• Identify customer needs (aesthetic, heat efficiency, budget) and create tailored solutions
• Enter and manage all opportunities in CRM with clear project details and next steps.
• Prepare accurate, timely quotes using sales orders that reflect customer needs and project scope
• Proactively follow up to move opportunities forward and close sales
• Consistently achieve or exceed individual sales and revenue goals

• Serve as a trusted hearth and fireplace expert—guiding customers with confidence and humility
• Maintain deep knowledge of all products, features, and installation considerations
• Stay current on industry trends, technologies, and design applications
• Translate technical product knowledge into clear, customer-friendly recommendations
• Deliver a high-quality showroom and consultation experience that builds trust and drives decisions
• Clearly set expectations with customers regarding timelines, scope, pricing, and next steps
• Guide customers through the full process:
• Initial consultation and needs discovery

• Project setup and handoff to installation/service teams
• Maintain ownership of the customer relationship throughout the entire project lifecycle
• Ensure a smooth transition from sale to installation while remaining the customer’s point of contact

• Accurately set up new customers, opportunities, and project details in CRM
• Create detailed and accurate sales orders to support installation execution
• Ensure all required information is complete before project handoff
• Review project billing, prepare invoices, and ensure timely and accurate payment collection
• Maintain organized records of all communications, quotes, and project updates
• Communicate any risks, issues, or customer concerns to leadership promptly
• Work closely with installation, service, and operations teams to ensure successful project execution
• Partner with builders, designers, and contractors to support project design and product selection
• Maintain strong relationships with vendors, manufacturers, and industry partners
• Contribute to a positive team environment focused on accountability and results
• Coordinate project timelines and proactively address delays or issues
• Monitor active projects to ensure…