Mobile Associate, Store-in-Store - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package, including annual stock grants, an employee stock purchase plan, 401(k), and access to money coaches. This is Total Rewards and supports an energetic work environment where teammates are empowered to thrive.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Utilize digital self-serve tools during customer interactions and onboarding; identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions to help customers self-serve and use the T-Mobile app.
• Complete training on in-store experience, new skills, products and processes; review personal results and current promotions to stay Customer Ready. Collaborate with nearby store locations to onboard customers; perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including handling keys and securing assets as required.
• Be customer-obsessed: be friendly, engaging, and able to build rapport, trust, and loyalty with every interaction. Follow up with customers, capture referrals, manage the Be Back process, and develop relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required:
  
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided with eligible hourly training pay. After training, progression may lead to an annual incentive target of $18,000/year, with actual incentives varying by performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant.

Full- and part-time employees have access to medical, dental, and vision coverage, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance options, mobile service and home internet discounts, and other voluntary benefits. To learn about benefits, refer to the official benefits information for employees.

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Reasonable accommodations are available during the application or interview process upon request.