Strategic Relationship Manager

Strategic Relationship Manager

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

The Strategic Relationship Manager (SRM) is a trusted steward of Mayo Clinic Platforms' client relationships. Focused on delivering value and deepening engagement with new and existing partners, the SRM is responsible for account growth through managing ongoing client relationships, new engagements, and ensuring strategic alignment over time. As the primary liaison for MCP partners, the SRM operates with a partner success mindset and navigates internal complexity to deliver responsive, high-quality solutions tailored to each partner's evolving needs.

Key Responsibilities

Serve as the primary relationship owner for a portfolio of strategic international Insights and Accelerate partners in the assigned region, ensuring consistent engagement and delivery of agreed value.

Develop a deep understanding of the market, customer needs, and industry trends to identify growth opportunities and drive expanded partnerships for Mayo Clinic Platform.

Engage in Act as an internal advocate for partners, navigating Mayo Clinic's matrixed structure to marshal resources and align internal stakeholders around partner priorities.

Develop a deep understanding of each partner's goals, operations, and success metrics to proactively identify and cultivate growth opportunities with our partners in the region, including expanded program and service offerings, clinical collaborations, and new use cases that align with both organizations' strategic priorities.

Lead regular strategic reviews and performance updates with partners and internal stakeholders.

Serve as an orchestrator for partner relationship with MCP, ensuring ecosystem growth, coordinated delivery through collaboration with internal Mayo Clinic Platform teams (Services, Data and Technology, marketing, Clinical, Legal and Finance as needed) to deliver programs aligned with partner needs. Track utilization, satisfaction, and other KPIs to monitor relationship health and recommend improvement strategies. Resolve issues and escalate concerns when necessary, ensuring prompt and satisfactory resolution.

Support contract renewals, adjustments, and cross-program engagement opportunities by identifying value-added solutions and services within existing relationships. Influence the roadmap of Mayo Clinic Platform offerings by bringing forward partner feedback and insights. Support program success and regional ecosystem growth by partnering with Services to ensure proper onboarding, program delivery, adoption of solutions, and alignment with partner strategic priorities.

Job Responsibilities

1. Serves as the account owner and primary contact for regional in-country Insights, Connect and/or Accelerate partners with Mayo Clinic Platform.

2. Taking proactive responsibility for regular and ongoing communications with the partner at all levels of leadership.

3. Planning and facilitating regular (weekly, bi-weekly, monthly, or quarterly based on partner size) calls and electronic meetings with key client contacts, as needed.

4. Planning and facilitating onsite meetings (annually, semi-annually, or quarterly based on partner size) and presentations with key partner contacts, in collaboration with Service team and Technical Success Managers.

5. Coordinating with Services, Technology and Data teams within MCP to deliver value added offerings to the client.

6. Oversee and manage all contract negotiations and related details to finalize agreements for Insights and Accelerate partners and assure adherence of business activities to the contracts.

7. Accountable for accurate billing and timely payment from partner.

8. Takes lead responsibility for long-term partner satisfaction, retention, and…