Customer Service & Sales Appointment Coordinator

Customer Service & Sales Appointment Coordinator

Tom Kadlec Kia — Rochester, MN

$18–$20/hour based on experience, plus monthly performance bonuses
Full Benefits | Paid Training | Closed Sundays

Tom Kadlec Kia is looking for a friendly, motivated communicator to join our sales support team.

In this role, you will work with customers who have contacted us about purchasing a vehicle. You will answer questions, continue the conversation by phone, text, and email, and help schedule appointments with our sales team.

This is not a vehicle-sales position, and automotive experience is not required. We provide training, technology, scripts, and ongoing coaching to help you succeed.

• Respond to customers who inquire about vehicles online or by phone
• Build rapport and learn what each customer is looking for
• Answer basic questions and schedule dealership appointments
• Follow up with customers by phone, text, and email
• Confirm upcoming appointments
• Maintain accurate information in our customer-management system
• Work closely with the sales team to provide a smooth customer experience

This is a fast-paced position where you will stay engaged, speak with many different people, and play an important role in helping customers find their next vehicle.

• $18–$20 per hour based on experience
• Monthly performance bonuses
• Full-time, consistent schedule
• Closed Sundays
• Rotating Saturdays

Bonuses are earned by helping schedule appointments, bringing customers into the dealership, and contributing to completed vehicle sales.

As team members become proficient, the performance bonuses can significantly increase their total income.
Established top performers have earned $50,000–$70,000 annually.

• Friendly and professional communication skills
• Comfortable speaking with customers on the phone
• Reliable, organized, and detail-oriented
• Positive and coachable
• Able to communicate through phone, text, and email
• Comfortable working toward clear goals
• Motivated by the opportunity to increase earnings through performance

Experience in hospitality, retail, customer service, reception, inside sales, or call-center work is helpful but not required.

• Paid training and ongoing coaching
• Brand-new, clean facility
• Supportive team environment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employer-paid life insurance
• Short- and long-term disability coverage
• Employee discounts
• Opportunities to advance into sales, finance, management, or other dealership roles
• Closed Sundays