Security Operations Center; SOC Operator

Position: Security Operations Center (SOC) Operator
** Why Mayo Clinic*
* Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ((Use the "Apply for this Job" box below).)  - to take care of you and your family, now and in the future.

And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

** Benefits Highlights*
* + Medical:
Multiple plan options.

+ Dental:
Delta Dental or reimbursement account for flexible coverage.

+ Vision:
Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement:
Competitive retirement package to secure your future.

** Responsibilities*
* The Security Operations Center (SOC) Operator is a  
** communications‑driven role
** at the center of real‑time security operations. This position is ideal for individuals who thrive in  
** high‑volume, interrupt‑driven environments
** and excel at  
** radio, phone, and dispatch communications
** while maintaining continuous situational awareness.

SOC Operators serve as the  
** primary communications hub
** for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

** Core Communications Responsibilities*
* + Answer and manage  
** high‑volume phone, radio, and intercom traffic
** in real time

+ Dispatch security officers using  
** two‑way radio systems
** with professional radio discipline

+ Prioritize and route incoming requests based on urgency and operational impact

+ Serve as a calm, authoritative voice during emergency and high‑stress situations

+ Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF] ( brian6 mayo edu/Documents/Microsoft Copilot Chat Files/SOC )

** Situational Awareness & Monitoring*
* In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

+ Monitor  
** video management systems, alarms, access control, panic/duress, and infant protection systems*
* + Conduct  
** virtual patrols, video review, and proactive monitoring*
* + Monitor alerts and relay open‑source security information

** What Makes This Role Unique*
* + Communications‑first security role (radio, phone, dispatch are core functions)

+ Fast‑paced, mission‑critical environment

+ Continuous decision‑making with real‑world impact

+ Technology‑enabled situational awareness

+ 24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

** Qualifications*
* High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience.

Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously

Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.

Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist…