Security Operations Center; SOC Operator

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

• Answer and manage high‑volume phone, radio, and intercom traffic in real time.
• Dispatch security officers using two‑way radio systems with professional radio discipline.
• Prioritize and route incoming requests based on urgency and operational impact.
• Serve as a calm, authoritative voice during emergency and high‑stress situations.
• Accurately document incidents and communications in a case/incident management system.

• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems.
• Conduct virtual patrols, video review, and proactive monitoring.
• Monitor alerts and relay open‑source security information.

• Communications‑first security role (radio, phone, dispatch are core functions).
• Fast‑paced, mission‑critical environment.
• Continuous decision‑making with real‑world impact.
• Technology‑enabled situational awareness.
• 24/7 operations supporting clinical, staff, patient, and visitor safety.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience. Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching.

Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi‑task continuously. Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications.

Basic computer knowledge. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.

Nonexempt

$27.99 - $37.78 / hour. Education, experience and tenure may be considered along with internal equity when job offers are extended.

Yes

Full Time

72

Three 12‑Hour

Shifts:

6 P.M.

- 6:30 A.M.

Every other Weekend - Saturday and Sunday

No

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.