Fiber Technician - Rochester, MN

Responsibilities

• Perform basic to advanced installations, disconnects, and service changes for residential and business customers for high‑speed internet, phone, and TV services.
• Provide basic troubleshooting and repair for services from the fiber terminal or the ONT to consumer electronic devices (TV, modem, wireless devices, etc.).
• Install and troubleshoot all Metro Net services from the terminal to customer premise equipment (CPE).
• Provide in‑depth customer education on all Metro Net products and services.
• Earn commissions by explaining Metro Net services and products to customers.
• Demonstrate professional behavior with customers and associates.
• Work toward meeting key performance metrics.
• Other duties as requested (subject to all applicable state and federal laws).

• High school diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather.
• Physical ability to climb ladders up to 25 ft with proper equipment (safety belt, strap, hard hat, etc.).
• Ability to lift and carry loads of up to 75 lbs, including a ladder.
• Ability to work with basic hand tools and specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver’s license and satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the United States.

• Perform on‑call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

• 80 % of medical premiums paid for by the company.
• Company‑paid disability and life insurance.
• Employee Assistance Program.
• 401(k) company match dollar‑for‑dollar up to 6 %.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Associate perks and discounts.
• Discounted Metro Net service in our serviceable area.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• And more.

Metronet is an equal‑opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.