Installation Technician

Why work for Custom Alarm?

Ready to kickstart your career in the security industry? Join the Custom Alarm team as a full‑time Installation Technician
! We’re looking for someone passionate about problem‑solving, working with cutting‑edge technology, and making a real impact on people's safety. With a supportive, family‑friendly culture you’ll never feel like just another employee – we believe in doing the right thing, fostering a lifelong learning environment and delivering top‑notch customer service while making sure we enjoy the process with celebrating success together.

If you’re ready to get hands‑on with cutting‑edge security systems, we want to hear from you. Let’s keep SE Minnesota safe, one alarm at a time!

• Reports to: Project Manager
• Hours: Full‑Time/Hourly (roughly 7:30am-4:30pm)
• Location: Southeast Minnesota (this is an on‑site position based at our Rochester, MN office)
• Company size: 75 employees
• Pay range: $22.00-$30.00 (starting wage is based on a number of considerations including; education, certifications, related experience, etc.)

Installation technicians take direction from their Project Manager. Install access control, video surveillance, and intrusion alarm systems. Apply electrical and electronic theory and related job knowledge to install, test, repair, and modify electronic equipment.

• Install and test security systems, ensuring quality and proper operation. Train customers on system use.
• Use PC and networking skills for installing video surveillance, NVRs, and access control systems.
• Provide technical assistance to customers regarding system operation.
• Successfully complete Technician Development Program (TDP) by fulfilling required training modules and obtaining relevant industry certifications.
• Promote system upgrades and enhancements to keep customers informed of new technology.
• Complete installation and service documentation, updating drawings and submitting accurate paperwork and timecards.
• Maintain tools, inventory, and company vehicle, ensuring cleanliness and upkeep.
• Participate in rotating on‑call schedule (approx. 1 week/quarter) for after‑hours service.
• Be available for after‑hours work and occasional out‑of‑town assignments.
• Follow safety regulations and suggest improvements to management.
• Attend training to stay updated on industry knowledge.
• Keep required certifications and licenses current.
• Assist in all areas of service and installation as needed.

• Education
  • High School Diploma or GED
• Beneficial Education, Experience, and Certifications (not required for consideration)
  • Two Year Electronics Degree or equivalent low‑voltage experience
  • Power Limited Technician License (PLT)
  • Familiar with residential and commercial building/construction
• Additional
  
  Skills and Abilities
  
  
  • Positive attitude and eagerness to learn
  • Mechanical aptitude
  • Communications skills
  • Customer service skills
  • Ability to work independently or with a team
  • Organizational skills
  • Computer skills
  • Strong work ethic and planning skills

The physical demands described must be met to successfully perform the essential functions of this job.

• Primarily standing and walking, with some extensive sitting while traveling
• Stooping, kneeling, and crawling