Installation Project Manager

Responsibilities

• Effectively manage window and door replacement projects starting at technical measure and job specifications through the installation process to ensure Homeowner Delight.
• Accurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote location.
• Completes and submits required job files that are complete, correct and timely providing quality handoff to internal customers.
• Confirm details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.
• Provide support to sales reps to define project scope and ensure the scope of work is reflected in pricing and contract documents.
• Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
• Troubleshoot issues with installation crew on day of installation; this may include onsite support to the job and/or working directly with Homeowners to resolve installation process issues.
• Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
• Approves any additional installation labor required to complete the job.

• High School Degree
• A minimum of 5 years of work experience in the home improvement or other closely related field.
• Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.
• Valid Driver’s license (subject to internal DMV review)
• Previous experience as an RbA IPM or equivalent required.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes and construction techniques.
• Ability to work in a team environment.